Job Title: Lead Recovery Technician

Reports To: Residential Program Director

Located in Omaha, Nebraska, Northpoint Nebraska is a 44-bed inpatient residential treatment facility providing specialized treatment for substance abuse and co-occurring mental health disorders. Our core purpose is to save lives and restore relationships.

Come make a difference in the Omaha area and surrounding communities! Our employees enjoy:

• A strong company culture – We hold ourselves to the highest quality patient care standards, focused on optimizing patient outcomes while emphasizing our Core Values: Humble, Inspired, Heart, and Conviction
• An enjoyable work environment – You will experience a family-like atmosphere with strong teamwork and leader accessibility. We offer high staff to patient ratios which allows for individualized care, tailored to the specific needs of each patient. Northpoint promotes an open and engaged environment
• A challenging career path – Our employees are exposed to several different areas of patient care and facility operations. Northpoint values internal advancement in areas of interest to our employees
• Competitive compensation and benefits – Our pay philosophy places us above market pay and compliments our benefits package making Northpoint an attractive opportunity

POSITION SUMMARY: As a member of the Northpoint team, the Lead Recovery Tech is responsible for attending to the safety and wellbeing of patients, and working with a multidisciplinary treatment team in accordance with policy and procedure, to provide the best possible patient care. This position plays an important role in the implementation of programming and care plans by providing direct and indirect patient care that complies with Northpoint policies and procedures for unlicensed staff. This position will actively support the structure of the milieu through appropriate resource allocation and supervision of patients. The Lead Recovery Tech works in a variety of settings throughout the week, including onsite at the facility and other community activities. This person will serve as the team lead for Recovery Techs and will provide all the services that a Recovery Tech would in their daily duties.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Hire, onboard and train Recovery Techs and assist leadership with correction of existing staff functions
• Monitor adherence to policies, procedures, standards, and processes. Provide informal correction when appropriate and report steps taken to support staff and correct concerns
• Create Recovery Tech staff schedule for leadership approval
• Interact routinely with patients, observe behaviors and communicate significant observations to clinical staff
• Follow reporting and communication guidelines when interacting with staff and patients
• Timely completion and accuracy of paperwork, including daily logs and forms
• Maintains daily schedules and structure, specifically around transport times, meal times, transition times, and others outside of normal programming hours
• Function as a member of the treatment team and provide patient observation rounds, and conisistent monitoring of patient’s activities and behaviors during scheduled shift
• Attend and actively promote recreational outings and activities with patients; encourage pro-social and coping skills
• Ensure the wellbeing of patients and provide a positive, supportive, and structured environment; proactively respond to patient needs to improve outcomes and the overall patient experience
• Ensure facility cleanliness and upkeep under direction of leadership
• Provide back up to the Lead Recovery Tech as requested
• Facilitate referrals to other healthcare providers
• Assist patients with their needs and collaborate with onsite clinical and medical staff as necessary
• Facilitate and assist with selected activity and education group sessions; document timely and accurately according to established policies and procedures
• Oversee and manage the safe and efficient transport of patients to and from our facilities
• Assist in orientation of new admissions
• Utilize therapeutic communication skills and maintain professional boundaries with patients and their families
• Participate in the inventory process and monitor delegated vendor supplies
• Be a role model for patients and create a positive culture with staff by emulating professional attitude, language, and communication
• Assist with treatment planning and discharge planning
• Document information regarding client care and behavior as required in established policies and procedures
• Utilize de-escalation skills when exposed to volatile clients in an effort to maintain personal safety while also ensuring safety for the clients, and other individuals in the program
• Assist counseling and administrative staff in responding to emergency situations
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Adhere to all Company policies and procedures
• Perform other job-related duties as assigned

QUALIFICATIONS/REQUIREMENTS FOR POSITION:

• Must have at least three (3) years of relevant work experience
• Must have at least one (1) year of experience as a Northpoint employee
• Knowledge and skills in English usage, interpersonal relationships and excellent communication skills
• Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Demonstrated ability to hold strong personal boundaries and ability to build rapport with patients
• Knowledge of surrounding geographic area to ensure effective and efficient routing
• Ability to organize and prioritize competing priorities and work time to balance demands
• Must perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation

PREFERRED KNOWLEDGE AND SKILLS:

• De-escalation techniques
• Excellent organizational abilities
• Excellent written and oral communication skills
• Attention to detail and accuracy
• Client service oriented (both internal and external)
• Creative and persistent problem solver
• Able to handle confidential material in a reliable manner
• Ability to interact and communicate with individuals at all levels of organization
• Strong interpersonal skills to handle sensitive situations and confidential information
• Ability to multi-task and prioritize workload in a fast-paced environment
• Proficiency with PC and Microsoft Office Suite

REQUIRED CERTIFICATES/LICENSES/REGISTRATIONS:

• Must be at least twenty-one (21) years of age
• Must maintain current nationally accredited CPR/First Aid/AED certification
• Must have a valid drivers’ license and safe driving record

SUPERVISORY RESPONSIBILITIES:

• Direct supervisor to Recovery Tech staff

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work environment is a residential inpatient treatment facility. Exposure to emotionally impaired patients will be frequent. Stress ranges from low to high depending on the situation
• Must have the reasonable ability to stand, walk, sit, use hands to finger, handle, feel, reach, balance, stoop, kneel, talk, and hear. Must be reasonably capable of lifting twenty (20) pounds
• Requires heavy use of a mouse and keyboard
• Must be able to safely operate a vehicle

CONDITIONS OF EMPLOYMENT:

• Completion of a tuberculin screening during first week of employment
• Completion of a pre-employment drug screening, post-accident and upon reasonable suspicion of use
• Completion of orientation and required paperwork prior to reporting to work
• Demonstrated computer literacy
• Completion of CPR/First Aid Training within first 90 days of employment
• Attendance at all mandatory staff development and training
• Completion of background and professional reference checks
• Completion of a Motor Vehicle Record check

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer and is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.