Job Title: Adolescent Care Coordinator

Reports To: Adolescent Program Manager

Imagine by Northpoint is a growing organization dedicated to helping adolescents and their family members in crisis, suffering from mental health disorders, substance abuse, and unresolved trauma. Imagine provides a unique setting that provides affordable and effective treatment. Organizational values include humility, heart, inspiration, and conviction. It is our commitment to remain passionate about helping our clients and their families. We aim to be the leader in fighting addiction, helping families heal, and educating our community about the disorders we treat. In short, our mission is to save lives, restore relationships, and show them respect and empathy in the process.

Imagine by Northpoint has an opening for an Adolescent Care Coordinator in our Omaha, NE adolescent out-patient facility.

POSITION SUMMARY: As a key member of the Imagine by Northpoint team, the Adolescent Care Coordinator I is responsible for coordinating and providing transportation needs, maintenance and record keeping for company vehicles, supervision and monitoring of adolescents during transportation and programming, case management support, crisis intervention, coordination of care and routine administrative support. This position will interact with leaders, employees, clients, physicians, and will work closely with the administrative team. This ideal incumbent will operate with a high level of energy, resourcefulness, enthusiasm, and work ethic.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Oversee and manage the safe and efficient transport of adolescents to and from our facilities
• Direct and monitor daily assignments – schedule drivers and riders, and assign vehicles to ensure daily coverage of all routes and field trips
• Maintain route documentation and records (relevant contract requirements, patient data, route changes, relevant maps, vehicle details, and driver details) for the purpose of providing accurate and reliable information to the Lead Counselor
• Monitor the safety and cleanliness of company vehicles by washing vans inside and out when needed, and sweep, clean, and sanitize the vehicle after completion of each route
• Perform pre and post trip vehicle inspections and arrange for the repair of any vehicles as the need arises
• Develop and follow a preventive maintenance schedule for each vehicle
• Maintain gas receipts and complete the necessary paperwork for payment of fuel vendors in coordination with the Accounts Payable team
• Assist clients with scheduling community appointments
• Assist clients with schooling needs and collaborate with school appointed resource
• Provide facilitation and co-facilitation of approved group sessions
• Assist in orientation of new admits
• Assist with updates to treatment plans
• Assist with the required documentation of group sessions
• Interact routinely with clients, observe behaviors and communicate significant observations to clinical staff
• Document information regarding client care and behavior as required in the policies and procedures
• Utilize crisis prevention intervention when exposed to volatile patients to maintain personal safety while also ensuring safety for the patients and other individuals on the unit
• Assist in admissions and discharges of patients as assigned
• Assist nursing and counseling staff in responding to emergency situations
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Perform other job-related duties as assigned

QUALIFICATIONS/REQUIREMENTS FOR POSITION:

• Any combination of education and work experience equivalent to a high school diploma and two years of work experience with adolescents 12-17 years old struggling with behavioral and mental health conditions
• Bachelor’s Degree in relevant field, preferred
• Must be at least 21 years of age
• Knowledge and skills in English usage, interpersonal relationships and excellent communication skills
• Must be able to monitor regular maintenance (oil changes, tire rotations, etc.)
• Must possess the ability to make independent decisions when circumstances warrant such action
• Must be knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in a dual diagnosis adolescent program
• Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Knowledge of surrounding geographic area to ensure effective and efficient routing
• Ability to organize and prioritize time to balance conflicting demands
• Must perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
• Must understand and follow company policies including harassment and compliance procedures
• Display integrity and professionalism and adhere to all Company policies and procedures

PREFERRED KNOWLEDGE AND SKILLS:

• Excellent critical thinking skills and organizational abilities
• Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing
• Quickly and effectively identify and resolve problematic situations
• Comfortable analyzing information and dealing with complexity
• Attention to detail and accuracy
• Able to handle confidential material in a reliable manner
• Ability to interact and communicate with individuals at all levels of organization
• Ability to perform several tasks concurrently with ease and professionalism
• Ability to effectively prioritize workload in a fast-paced environment
• Proficiency with Microsoft Office Suite

REQUIRED CERTIFICATES/LICENSES/REGISTRATIONS:

• Must maintain current and nationally accredited CPR/First Aid/AED certification
• Must have a valid drivers’ license and a safe driving record

SUPERVISORY RESPONSIBILITIES:

• None

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have reasonable ability to stand, walk, sit, handle, feel, reach, climb or balance, stoop, kneel, crouch or crawl, talk, hear, taste and smell
• Must be able to lift up to 20lbs
• Stress ranges from low to intense with exposure to disturbed and potentially aggressive clients is possible

CONDITIONS OF EMPLOYMENT:

• Completion of a tuberculin screening during first week of employment
• Completion of a pre-employment drug screening, post-accident and upon reasonable suspicion of use
• Completion of orientation and required paperwork prior to reporting to work
• Demonstrated computer literacy
• Completion of CPR/First Aid Training within first 90 days of employment
• Attendance at all mandatory staff development and training
• Completion of background and reference checks
• Completion of a Motor Vehicle Record (MVR) check
• Must be fully vaccinated for COVID-19

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA. Northpoint is an Equal Opportunity Employer. Northpoint Recovery is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.